I had to make sudden changes to our family’s travel plans due to a personal emergency, and I cannot thank the Spirit Airlines Newark Office enough for their outstanding support. My husband and I, along with our two kids, were scheduled to fly to Atlanta when a change in schedule required us to push the trip by two days. We walked into the office expecting a long and stressful process, but it turned out to be anything but that. The staff listened to our situation with genuine concern and quickly offered flexible options. They helped us rebook our flights with minimal fees and ensured we could still keep our original seat assignments, so our kids wouldn’t be separated from us. The representative even printed out all our new documents and confirmed everything on the system to avoid confusion at the airport. The team at the Newark Office showed true professionalism and empathy , qualities that matter so much when you’re traveling with a family. Thanks to them, what could have been a stressful situation turned into a smooth and positive experience. Spirit Airlines has definitely earned our loyalty through their exceptional service!